What should I do if I suspect unauthorized activity?
- Published
- Updated
If you notice anything unusual with your HuntCode account—such as unexpected logins, changed profile details, missing progress, or sessions you didn’t open—it’s important to act quickly. Follow the steps below to protect your account and secure your data.
1. Change Your Password Immediately
Start by updating your password to something strong and unique. Avoid reusing passwords from other sites, and make sure it's not easy to guess.
- Use a mix of letters, numbers, and symbols.
- Avoid using personal information like names or dates.
- Consider using a password manager to generate and store secure passwords.
2. Enable Multi-Factor Authentication (MFA)
If you haven’t already, enable MFA on your account. This adds a second layer of protection, requiring a one-time code each time you sign in. Even if someone has your password, they won’t be able to access your account without this code.
3. Check for Unauthorized Changes
Review your account details and activity for anything unusual. Look for:
- Profile changes you didn’t make
- Unexpected password reset prompts
- Changes to your email or account details
- Lessons marked complete that you didn’t finish
- Chats or activity you don’t recognize
4. Log Out of All Sessions
To ensure safety, log out of all active sessions. This forces every device to reauthenticate with your new password and MFA.
5. Contact HuntCode Support
After securing your account, reach out to our support team at support@huntcode.com. Include any details you noticed about the activity. Our team will help verify your account, investigate what happened, and ensure your data is safe.
6. Additional Recommended Security Steps
For added protection, consider the following:
- Update your email password (since email access can compromise your HuntCode account).
- Check for malware or suspicious software on your device.
- Avoid sharing your account credentials with anyone.
- Use a secure, private network instead of public Wi-Fi when possible.
Staying proactive about account security helps keep your data safe. If you're ever unsure about something you see, it’s always best to change your password and contact our support team right away.
